General questions
Ideas, feedback and anything else about the site or the game.
Reply within 2 working days
Signal the dock office
Contact Ronikak Bass Marina
Pick the address that fits your question and write to us by email. There is no form on this site: your message travels straight from your own mail app to our team.
Player support
The wheel, defenders, controls, display problems or scores that look wrong.
Reply within 1 to 2 working days
Privacy
Questions about browser storage or requests about your personal data.
Reply within 5 working days
Legal
Questions about the terms, intellectual property or formal notices.
Reply within 5 working days
Accessibility and feedback
Something hard to read, reach or control? Tell us and we will look at it.
Reply within 3 working days
Operator
Ronikak Bass Marina is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Support hours
We answer emails Monday to Friday, 08:00–18:00 UTC. Messages sent at weekends are handled on the next working day. We welcome players from everywhere and reply in English.
Helpful to include
- Your browser and its version
- Your device and operating system
- The language you had selected
- The wave you were on when something went wrong
- A screenshot, if you can take one
Never send us
- Passwords or login details
- Bank or card details
- Copies of identity documents
- Health or other sensitive information
Please never send passwords, payment details or identity documents by email. We will never ask for them. Read the Privacy Policy
Before you write
Is there a contact form?
No. We only use email so that nothing is collected on the site itself.
Can you restore my best score?
No. It is stored only in your browser, so we never see it and cannot change it.
Do you answer in other languages?
You may write in any of the site's languages; we reply in English to keep answers consistent.
How is my email handled?
We use it only to answer you. The Privacy Policy explains how long we keep it.